Once you click Create and Open, you will see an empty structure.Please refer to the previous version documentation for full details. As you create the structure you can specify who can view and edit it.Start by creating a new structure through Structure | Create menu.Structure offers a set of really useful custom columns, including progress (calculated by various criteria), totals for numeric fields and more.You can build structures manually or automatically with the help of the Generators and Transformations, which allow you to add, filter, sort and group issues.In Structure 3+ you can have the same issue multiple times in one structure, which is essential when you need t o show many-to-many relationships (for example, one bug breaking several features).In Structure 3+ apart from working with issues, you can also create special Folders for organizing your issues.You can create as many levels of hierarchy as you need.You can add issues from any number of JIRA projects and arrange them in any way regardless of issue types, statuses or any other properties.Structure lets you create 'containers' (called structures) where you can add issues and then arrange them into a meaningful hierarchy.We've also added links to relevant articles from the previous version documentation. To make new features easier to find, we've marked them with the icon. It will only take a few minutes to read, and we're sure it will be useful both for the seasoned Structure pros and for new users! Learn how to configure issue types for different projects.Welcome to Structure Quick Start Guide! We kept this guide as brief as possible while covering all the major features the plugin has to offer. For example, if you have several different clients who send bug reports to your team, you will just need one bug report issue type that is present across all those request type groups. You can set up issue types to exist across multiple request type groups. ![]() Learn how to customize the fields of a request type. You can, then, query against this criteria for reporting purposes, SLAs, queue building, and more. You can add a field for the agent (or the customer) to fill in when raising a request that would associate the issue with a specific client. Adding an identifying criteria on the request You can name the request type group after the client to make it easy for them to navigate to the proper place and find the right request forms. There are a few different ways to use a single service project to serve multiple clients. ![]() Use a single service project to serve multiple clients Learn how to set up portal access.īrand your portal to suit your organization’s and client’s needs. This will make sure that those not on this customer list will not see this specific portal in the help center. Set up permissions to allow portal access to only customers who are added to the service project. Start by creating a service project for a specific client. Set up different service projects for each client Use a single service project and group request types based on clients Set up different service projects for each one of them, or If your organization is serving multiple clients, you can either: ![]() With a single license of Jira Service Management, you can create as many service projects and portals as you like.
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